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As revised on June 10, 2024
Regulations of Sister’s Aroma Web Store
1.
Terms and Definitions
1.1. The Regulations are these Regulations. Current Regulations are
uploaded on https://eu.sistersaroma.com/oferta/. Carrying out any actions on the Website means
that the Customer unconditionally agrees with the Regulations.
1.2. Seller is Sister’s Aroma SP. z.o.o. with its head
office located at the address: 00-831, Polska, Warszawa, ul. Twarda, nr. 44 str.; КRS: 0000990359; NIP: 5273017918;
REGON: 523030588. The Seller is also
the owner and the administrator of the Website. For any additional information you
can contact the Seller by phone +48 833 131 973.
1.3. Price is the value in monetary unit of Polish zloty (PLN) or
any other currency depending on actual location of the Customer, which shall be
paid for the Goods to the Seller. The prices on the Website are gross (VAT
included).
1.4. Registration form is a form available on the Website for registration of
the Customer’s account.
1.5. Customer is a customer with whom an Agreement can be concluded
within the meaning of Article 22 (1) of the Civil Code of the Republic of
Poland.
1.6. Account is an individual account of the Customer which allows
the Seller to accumulate information about the Customer and sell the Goods. With
the Account the Customer can:
-
make the Order, purchase
the Goods and enter into the Agreement;
-
exercise return or exchange
rights regarding the Goods according to the Regulations.
1.7. Cart is an online shopping cart in the Website, where the Customer
checks or edits information on the Goods and completes the Order and enters
into the Agreement if necessary.
1.8. Privacy and Confidentiality Policy is a document regulating processing of personal
data. Full text of Privacy and
Confidentiality Policy are uploaded on https://eu.sistersaroma.com/privacy/. Carrying out any actions on the Website means
that the Customer unconditionally agrees with the Privacy and Confidentiality Policy, namely such consent can be
implemented by creating a Customer Account, filling out the Registration Form,
purchasing the Goods, etc.
1.9. Perfume
and Beauty Products are goods of
different categories available on Website which can be ordered and purchased by
the Customer according to these Regulations, namely: home fragrance, other
fragrance and perfumes, travel perfumes, body care, face care, makeup products,
animals care, hand sanitizers and other perfume and beauty products.
1.10.
Accessories are goods of the category available on Website
which can be ordered and purchased by the Customer according to these
Regulations, namely bags and purses.
1.11.
Sportswear is goods of the category available on Website
which can be ordered and purchased by the Customer according to these
Regulations, namely sportswear Sister’s Sport.
1.12.
Sports Equipment is goods of the category available on Website
which can be ordered and purchased by the Customer according to these
Regulations, namely sports equipment (yoga mats, hand weights, weights and
sport rubber bands).
1.13.
Candles are goods of the category available on Website
which can be ordered and purchased by the Customer according to these
Regulations, namely candles.
1.14.
Good(s) are Perfume
and Beauty Products, Accessories,
Sportswear, Sports Equipment and
Candles in these Regulations.
1.15.
Website is https://eu.sistersaroma.com. The Seller sells the Goods to the Customer,
informs on sales, deals and discounts, Goods, and uploads current documentation
which regulates relations with the Customer via the Website.
1.16.
Agreement is an agreement concluded remotely according to
paragraphs 1 and 2 Article 2 of the Law of the Republic of Poland ‘On
Customers’ Rights’, the subject of which is the sale of the Goods to the
Customer. The Agreement shall be concluded upon covering the price of Goods by
the Customer and making a confirmation of Order to the Customer according to
the procedure provided by these Regulations.
1.17.
Order is a Customer’s request to make an order and purchase
the Goods via the Website. To make an order the following information shall be
provided by the Customer:
- full name;
- information on the Goods;
- phone number;
- e-mail;
- full address for delivery of the Goods.
The order is made to purchase the Goods from the Seller, as well as concluding the Agreement. The order can be formed via the Account or in another way defined by these Regulations. An obligatory condition for the purchase of the Goods is the familiarization with these Regulations, Privacy and Confidentiality Policy, as well as its acceptance by the Customer
2.
General Terms and
Conditions
2.1. These Regulations provides rules and procedures for processing Orders, sale/return of the Goods and other conditions.
3.
Creation and
Registration of the Account
3.1. Creation and registration of the Account is done
by filling in the Registration form by the Customer. The Registration form
shall contain the following information:
-
Customer’s full name;
-
Customer’s e-mail;
-
Customer’s phone
number;
-
Customer’s country of
stay;
-
Customer’s date of
birth (voluntarily);
-
address of residence
(delivery) of the Goods with the postal code;
-
other additional
information (voluntarily by the Customer).
Signing up for the
Account is made with login and password.
3.2. Before completing the
process of creating an Account, the Customer shall read the Privacy and
Confidentiality Policy and these Regulations. The condition for completing the
registration (creation) of the Account is the Customer's agreement with the
Privacy and Confidentiality Policy and these Regulations
3.3. The Customer shall
keep private her/his login and password, which is necessary for signing up for
the Account. The Customer is responsible for access to the Account by the third
parties in case of disclosure of the login or password.
3.4. The Customer
understands that to create an Account, it is necessary to provide her/his
personal data, as well as to ensure their authenticity.
3.5. The Customer can delete her/his Account at any time of the day without explaining the reasons and without charging any fees. If the Account is deleted, all information will be deleted as well, except for necessary data to process complaints, inquiries, requests or suggestions. Customer data contained in the Seller's tax documents and related documents shall be kept until the expiration term for tax obligations according to the tax legislation of the Republic.
4.
Technical
requirements for using the Website
4.1. For complete and full usage of the Website,
including browsing the Goods, services and making an Order, the user should
have:
a) mobile phone, computer or tablet with Internet
access;
b) active e-mail account;
c) cookies according to the information from Privacy
and Confidentiality Policy;
d) mobile phone number.
4.2. The Seller hereby informs that the public nature
of the Internet and the use of electronic services may lead to the risk of
obtaining and changing the Customer's data by unauthorized persons, therefore,
appropriate measures should be taken to minimize the above-mentioned risks. In
particular, the Customer should use anti-virus programs and programs to protect
the identity of Internet users. The Seller never asks the Customer to provide
him with a password in any form to her/his Account.
4.3. The Customer understands that refusing Privacy and Confidentiality Policy or the Regulations can result in the limitation to purchase the Goods and to exercise other Customer’s rights provided by these Regulations.
5.
Conclusion of the
Agreement
5.1. To make the Order and purchase the Goods (to
conclude the Agreement) via the Website creation of the Account is not
obligatory.
5.2. Making the Order is the intention of the
Customer to conclude a Sale and Purchase Agreement of the Goods with the
Seller.
5.3. To make the Order (without creating the Account)
the Customer should:
-
visit the Website;
-
choose the necessary
Goods for fitting price and choose option ‘Add to the Cart’;
-
choose ‘Check out’;
-
state your name and
surname;
-
state your e-mail and
phone number;
-
provide information
on delivery address in the Republic of Poland and/or other counties listed at: https://eu.sistersaroma.com/delivery-payment/
-
choose one of the
available payment methods for the Goods (conclusion of the Agreement);
-
complete the Order.
5.4. To make the Order (via e-mail and/or telephone without
creating the Account) the Customer should:
-
visit the Website;
-
choose the necessary
Good for fitting price and call +48 833 131 973 or sent an e-mail to support.eu@sistersaroma.com. For making the Order via phone or e-mail with
the Seller’s representative, the Customer should provide the following
information:
a) information identifying the Goods and their
quantity;
b) full name;
c) e-mail and phone number;
d) delivery address in the Republic of Poland
and/or other countries listed at: https://eu.sistersaroma.com/delivery-payment/
д) choose one of the available payment methods
for the Goods (conclusion of the Agreement);
е) complete the Order.
5.5. To make the Order (with creating the Account)
the Customer should:
-
visit the Website;
-
create or sign up for
the Account with login and password;
-
choose the necessary
Goods for fitting price and choose option ‘Add to the Cart’;
-
choose ‘Check out’;
-
provide information
on delivery address in the Republic of Poland and/or other counties listed at: https://eu.sistersaroma.com/delivery-payment/ and choose one of the available payment methods
for the Goods (conclusion of the Agreement);
-
complete the Order.
5.6. Before completing the Order, the Seller defines
the total price of the Goods, which the Customer plans to purchase, and the
terms delivery of the Goods. Depending on weather conditions or other factors
that may affect the delivery time, the delivery time of the Goods may be
changed.
5.7. Upon
completing the Order and receiving payment for the Goods from the Customer
(conclusion of the Agreement), the Seller provides confirmation and informs the
Customer about the shipment of the Goods. The Seller makes a confirmation by
sending a corresponding electronic message to the email address specified by
the Customer when forming the Order or by sending such a confirmation in the
WhatsApp messenger to which the Customer's phone number is assigned. The
confirmation indicates the assortment of the Goods, its price, delivery terms
and other information related to the Goods.
5.8. The Seller has the right to partially or
completely refuse selling the Goods and concluding the Agreement to the
Customer under the following circumstances:
-
The Goods are
temporary unavailable;
-
The Customer has not
provided delivery address;
-
The delivery address
is outside the countries listed at: https://eu.sistersaroma.com/delivery-payment/
-
The Customer has not
provided her/his full name;
-
The Customer has not
provided her/his e-mail and phone number;
-
The Seller has tried
to contact the Customer by specified e-mail or phone two days in a row to
confirm the information, but has not received any answer.
5.9. The prices on the Website, which are specified
next to the Goods, are specified as gross prices and do not include information
about the cost of delivery to the Customer and any other costs that the
Customer will be required to bear in connection with the purchase of the Goods
and the conclusion of the Agreement. The Seller also does not cover the costs
of customs clearance of the Goods, if such Goods are delivered outside the
Republic of Poland.
5.10. The Seller reserves the right to update the Prices available on the Website; however, the price valid at the time the Order remains unchanged for the Customer.
6.
Payment procedure
6.1. Detailed information on payment methods and
procedures are uploaded at https://eu.sistersaroma.com/delivery-payment/. The Goods are sent to the Customer exclusively
after 100% of advance payment.
6.2. To make the Order and pay for the Goods online,
the Customer should have the required amount of funds on the bank card, taking
into account the costs of delivery to the Customer.
6.3. The Customer agrees that the Seller issues electronic receipts/invoices in pdf format, which are confirmation of payment for the Goods and conclusion of the Agreement. Such e-receipts/invoices are sent to the e-mail address specified by the Customer when making the Order
7.
Delivery of the Goods
7.1. The Goods are delivered to the Customers in the
Republic of Poland and other countries by the following courier companies: https://eu.sistersaroma.com/delivery-payment/. The Customer understands and agrees that each
unit of the Goods may be delivered at different times and on different days.
For each or several shipments of the Goods, the Customer will receive a
separate confirmation
7.2. The Goods purchased via the Website cannot be
picked up stationary (at a store, representative office, office, branch, etc.
of the Seller).
7.3. During the actual transfer of the Goods to the
Customer, the Customer should accept and inspect the Goods. In case of
detection of deficiencies, defects, shortages, etc., the Customer has the right
to draw up an appropriate protocol with the representative of the courier
company and/or refuse to receive the Goods.
7.4. Costs for the delivery of the Goods are covered by the Customer. The Customer also covers the cost of re-delivery of the Goods if the representative of the courier company was unable to deliver the Goods to the Customer.
8.
Return and Exchange
of the Goods (except Sportswear).
8.1. The Seller shall provide the Customer with Goods
that can be used for the purposes provided for similar types of goods, unless
the Customer was aware of such defects.
8.2. The Customer has the right to return the Goods
without explaining the reasons within 14 (fourteen) calendar days from the
moment of payment. In this case, the Customer has the right to:
-
receive full price of
the Goods if they were no used and is in sealable condition (present label and
absence of damages etc.)
8.2.1. The Customer agrees and understands that the Goods
can be returned to the Seller in the same way as it was sent to the Customer.
It is impossible to return the Goods to the Seller's store, branch, office or
representative office, etc.
8.3. Direct costs for returning the Goods (courier
services, packaging, customs payments, etc.) in the case specified by paragraph
8.2 of the Regulations are covered by the Customer at his own expense.
8.4. The Seller satisfies the requirements according
to paragraph 8.2 of the Regulations and returns the actual cost of the Goods if
the Customer returns the Goods and the Seller receives them. Such a refund is
made after the Seller has checked the Goods during 14 (fourteen) calendar days
from the moment the Seller receives the Goods. The Seller has the right to
refuse exercising of the Customer’s right specified by paragraph 8.2 of the
Regulations, if she/he sent (returned) other Goods and not the one that was
declared before the return, as well as if the Goods are not is in sealable
condition.
8.5. The Customer cannot exercise the right specified
by paragraph 8.2 of the Regulations if:
-
the Customer agrees
to receive used, short-dated Goods or the Goods with defects. Usually this type
of Goods is sold with discount (special price) which is lower than the price
for the same new Goods with no defects;
-
the Goods are made as
a custom order or aimed at individual needs;
-
perishable or
short-dated Goods;
-
the Goods delivered
to the Customer is in a sealed package that cannot be returned after opening
the package for reasons of health or hygiene, if the package was opened after
the actual delivery to the Customer;
-
using the Goods
beyond instructions;
-
absence of evidence
of purchase;
-
the Goods are not in
a sealed condition;
- in
other cased provided by the current legislation of the Republic of Poland
8.6. If the Customer finds defects (drawbacks) of the
Goods, the Customer informs the Seller about it during 1 (one) day. In this
case the Customer has the right to:
-
change the Goods to
the identical ones or reduce their price;
-
return the Goods to
the Seller and receive a refund;
-
eliminate defects of
the Goods.
8.6.1. The Customer agrees and understands that the
Goods can be returned to the Seller in the same way as it was sent to the
Customer. It is impossible to return the Goods to the Seller's store, branch,
office or representative office, etc.
8.7. The Seller shall cover costs for change of
defective Goods according to paragraph 8.6. of the Agreement
8.8. The Seller satisfies the requirement provided by
paragraph 8.6 of the Regulations within a reasonable period of time without
undue inconvenience to the Customer. The Seller satisfies the claim and/or
refunds the money to the Customer in the cases specified by paragraph 8.6 of
the Regulations if the Customer returns the Goods and the Seller receives them.
Such monetary compensation/replacement/elimination of defects of the Goods is
carried out after a check within 14 (fourteen) calendar days from the moment of
receipt of the Goods by the Seller from the Customer. The Seller has the right
to deny the Customer the satisfaction of his right specified by paragraph 8.6
of the Regulations, if the Customer sent (returned) other Goods to the Seller
than the ones that were declared before the return or replacement.
8.9. The Seller may refuse to exercise one of the
Customer's rights, which is specified by paragraph 8.6 of the Regulations, if
it is economically impractical to eliminate defects in the Goods, and it is
economically feasible to provide the Customer with similar Goods. The Seller
may also refuse to replace the Goods if the Seller does not have such Goods in
stock.
8.10.
To exercise the
rights specified by paragraphs 8.2 and 8.6 of the Regulations the Customer
shall make an application (request/claim) to the Seller by:
- writing an e-mail to support.eu@sistersaroma.com;
8.11.
An application
specified in paragraph 8.10 of the Regulations should contain the following
information:
8.11.1.
in cases specified by
paragraph 8.6. of the Regulations:
-
Customer’s full name;
-
Customer’s contact
telephone number and e-mail;
-
date of defects
detection;
-
video and/or photo of
the Goods;
-
evidence of purchase;
-
brief account of
circumstances.
8.11.2.
in cases specified by
paragraph 8.2 of the Regulations:
-
Customer’s full name;
-
Customer’s contact
telephone number and e-mail;
-
evidence of purchase;
-
video and/or photo of
the Goods;
-
brief account of
circumstances.
8.12.
The Seller shall
provide a response to the Customer's application (request/claim), which was
submitted according to paragraphs 8.2 and 8.6 of the Regulations within 14 (fourteen)
calendar days. If the answer is not provided by the Seller within the
above-mentioned period, the request is considered satisfied.
8.13. This Section shall not apply to the Sportswear. The procedure for change and return of the Sportswear is specified by paragraphs 9 and 10 of the Regulations.
9.
Sportswear Warranty
Liability
9.1. All Sportswear has a warranty period of 30 (thirty) calendar days from the moment of its receipt by the Customer. The warranty period is the period during which the Customer has the right to exchange Sportswear of inadequate quality for Sportswear of appropriate quality
9.2. Warranty
liability does not apply in the following cases:
-
the Customer agrees
to receive used Goods or the Sportswear with defects. Usually this type of
Sportswear is sold with discount (special price) which is lower than the price
for the same new Sportswear with no defects;
-
the Sportswear is
one-piece made as a custom order or aimed at individual needs;
-
using the Sportswear
beyond instructions;
- in
other cased provided by the current legislation of the Republic of Poland
9.3. To exercise the right
within the time limits according to paragraph 9.1 of the Regulations, the
Sportswear:
- shall have all labels;
- shall be used according to
the rules (instructions) specified on the Sportswear label;
- shall not have any damage:
abrasions, holes, stretches, stains, etc. (except for those that occurred
during the normal operation of the Goods according to the instructions).
9.4. If during the period specified
by paragraph 9.1 of the Regulations, while using the Sportswear defects were
discovered that are beyond the Customer’s control (pills, tearing, protruding
threads, etc. and these are circumstances beyond the Customer’s control), then she/he
has the right to exchange the Sportswear. In this case, the Customer should
comply with the conditions specified by section 10 of the Regulations.
9.5. The Customer cannot exercise the right specified by paragraph 9.1 of the Regulations in cases specified by paragraph 9.2 of the Regulations.
10.
Return and exchange
of the Sportswear
10.1. The Customer has the
right to exchange or return Sportswear for a similar one, if such clothing does
not satisfy the Customer in terms of shape, dimensions, style, color, size,
etc. In this case, the Customer has the right to exchange and return the Sportswear
within 14 (fourteen) calendar days from the moment of receipt.
10.2. The Customer
cannot exercise the right specified by paragraph 10.1 of the Regulations in the
following cases:
-
the Customer agrees
to receive used Goods or the Sportswear with defects. Usually this type of
Sportswear is sold with discount (special price) which is lower than the price
for the same new Sportswear with no defects;
-
the Sportswear is
made as a custom order or aimed at individual needs;
-
using the Sportswear
beyond instructions;
-
the Sportswear is not
in a sealed condition, it was used and has damages (caused by the Customer); it
has no labels, tags etc.
- in
other cased provided by the current legislation of the Republic of Poland;
10.3. Regarding
the Sportswear the Customer has the right to demand:
- to exchange
sportswear with defects (drawbacks) with similar sportswear or to reduce the
price (paragraph 9.1 of the Regulations);
- to eliminate
defects (drawbacks) of the Sportswear or receive a refund (paragraph 9.1 of the
Regulations), if such deficiencies cannot be corrected;
- to return,
exchange the Sportswear or receive a refund from the Seller to the Customer
(paragraph 10.1 of the Regulations);
- other rights
provided by the legislation of the Republic of Poland.
10.4. The
Customer agrees and understands that Sportswear can be returned to the Seller
in the same way as it was sent (given) to the Customer.
10.5. The
costs of replacing the Sportswear with defects or eliminating defects are
covered by the Seller. Expenses for replacement of the Sportswear in cases
specified by paragraph 10.1 of the Agreement, including delivery costs, customs
payments, etc., are covered by the Customer.
10.6 The Seller
satisfies the claim and/or refunds the money to the Customer in the cases
specified by these Regulations if the Customer complies with the requirements
specified by paragraphs 10.7 and 10.9 of the Regulations. Such monetary
compensation/replacement/elimination of defects of the Sportswear is carried
out after a check within 14 (fourteen) calendar days from the moment of receipt
of the Sportswear by the Seller from the Customer.
10.7. The
Seller has the right to deny the satisfaction of the Customer’s demand
specified by paragraph 10.3 of these Regulations in the following cases:
- the Customer
sent (returned) to the Seller other Sportswear than the one that was declared
before the return or exchange;
- the Customer
did not send (did not return) the Sportswear to the Seller;
- the Customer
sent the Sportswear by cash on delivery. This means that the Seller receives
the Sportswear and she/he shall make the payment that was declared by the
Customer for receiving the Sportswear;
- the Customer
did not provide a document for the return/exchange of the Sportswear specified
by paragraph 10.9 with the Sportswear or this document is not completed or
contains blank fields, etc.;
- the Customer
did not provide photo and/or video recording of the Sportswear.
10.8. The
Seller may refuse the Customer to eliminate defects (drawbacks) in the
Sportswear, if it is economically impractical to eliminate defects in the
Sportswear, and it is economically feasible to provide the Customer with
similar Goods. The Seller may also refuse to replace the Goods if the Seller
does not have such Sportswear in stock, then the Customer shall be refunded
within 14 (fourteen) calendar days from the moment of receipt of the relevant
request (requirement) from the Customer and the Customer's compliance with
paragraph 10.7 and 10.9 of the Regulations.
10.9. To
exercise the right specified by paragraph 10.3 of the Regulations, the Customer
shall make a request to the Seller complying with paragraph 10.7 of the
Regulations, namely the Customer should:
- fill out the
document for the return (exchange) of the Sportswear (the form of the document
can be found at: https://sistersaroma.com/files/pages/Return/return_application(cloth)_ENG.doc)
and:
- send the
document with the Sportswear to the address provided by the Seller to the
Customer at her/his request. To obtain the address, the Customer should contact
with the Seller by e-mail support.eu@sistersaroma.com or phone 48833131973.
10.10. The
document for return (exchange) of the Sportswear, specified by paragraph 10.9
of the Regulations, should contain the following information:
-
Customer’s full name;
-
Customer’s contact
telephone number and e-mail;
-
date of the
Sportswear defects detection;
-
evidence of purchase;
-
video and/or photo of
the Goods;
-
brief account of
circumstances;
-
Customer’s banking
information for refund for the Sportswear (if applicable).
10.11 The Seller shall provide a response to the Customer's application (request/claim), which was submitted according to paragraph 10.9 of the Regulations within 14 (fourteen) calendar days. If the answer is not provided by the Seller within the above-mentioned period, the request is considered satisfied
11.
Pre-trial (out-of-court)
settlement of disputes
11.1.
Detailed information
on the Customer's ability to apply a pre-trial (out-of-court) settlement of
claims is available on the websites of district (city) customer rights
commissioners. Link to the Office of Competition and Consumer Protection: https://uokik.gov.pl/
11.2.
The Customer has the
following rights to settle disputes with the Seller:
-
to apply to the court
specified by Article 37 of the Law of the Republic of Poland ‘On Trade
Inspection’;
-
to apply to the
province inspector according to Article 36 of the Law of the Republic of Poland
‘on Trade Inspection’
11.3.
The Customer can get
free support for settlement of disputes with the Seller using free aid of
district (city) ombudsman for customer rights.
11.4. For peaceful settlement of disputes the Customer can also use the web-platform EU ODR https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
12.
Protection of
Personal Data
12.1. The policy on personal data processing can be found at https://eu.sistersaroma.com/privacy/.
13.
Final Provisions
13.1.
Content of these
Regulations is free, available to anyone and has no time limits.
13.2.
The Regulations can
be amended in the following cases:
- amendment of the Regulations according to the
norms of current legislations;
- change of the Website rules and sale regulations
(conclusion of the Agreement);
- change of the payment, delivery or exchange
procedure;
- change of the Website features necessary for
security.
13.3.
Each Customer with the Account will be informed about amendments of these
Regulations by sending an e-mail to the e-mail address previously provided to
the Seller. Such notifications will be sent no later than 30 (thirty) calendar
days before the amendments to the Regulations become valid. If the Customer
does not accept the new amendments, she/he has the right to refuse them. In
this case, the Customer understands that such a refusal may lead to restriction
or refusal by the Seller to use the Website or purchase the Goods (conclusion
of the Agreement).
13.4.
The Customer shall use the Website in a way that complies with the legal
requirements, morality and not to distribute illegal content. In case of
violation of this paragraph, the Seller has the right to limit or block access
to the Website, as well as refuse to sell the Goods.
13.5.
By these Regulations the Seller informs the Customer that all content on
the Website is a work within the meaning of the Law of the Republic of Poland
‘On Copyright and Related Rights’ and other statutory instruments of the
European Union. The Seller informs the Customer that the distribution of the
content by the Customer without the consent of the Seller, except for the use
of the content within the framework of permitted personal use, is a violation
of the intellectual property rights of the Seller and may lead to liability
according to the legislation of the Republic of Poland and other statutory
instruments of the European Union.
13.6.
The Regulations are
governed by the legislation of the Republic of Poland and other statutory
instruments of the European Union.
